PRIVACY POLICY

Longhorn Ridge Recovery

https://longhornridgerecovery.com

Effective Date: February 19, 2026

1. Introduction

Welcome to Longhorn Ridge Recovery. We are committed to protecting the privacy and confidentiality of all individuals who visit our website, contact our facility, or participate in our treatment programs. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at https://longhornridgerecovery.com, use our services, or otherwise interact with us.

As a substance abuse and mental health treatment provider located in the San Francisco Bay Area, California, we are subject to federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), 42 CFR Part 2 (Confidentiality of Substance Use Disorder Patient Records), and the California Consumer Privacy Act (CCPA). We take our obligations under these laws seriously and are dedicated to maintaining the highest standards of privacy protection.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our website or services.

2. Information We Collect

1: Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

  • Fill out a contact form or request information about our programs
  • Submit an insurance verification request
  • Call our admissions line or communicate with us via phone, email, or text
  • Enroll in or participate in our treatment programs
  • Apply for employment or volunteer opportunities

This information may include your name, email address, phone number, mailing address, insurance information, date of birth, and other details relevant to your inquiry or treatment.

2: Protected Health Information (PHI)

If you become a patient at Longhorn Ridge Recovery, we will collect Protected Health Information (PHI) as part of your treatment. This may include medical history, substance use history, mental health diagnoses, treatment plans, medication records, and other clinical information. The collection, use, and disclosure of PHI is governed by HIPAA, 42 CFR Part 2, and applicable state laws, and is further described in our separate Notice of Privacy Practices provided to all patients upon admission.

3: Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and usage, including:

  • IP address and approximate geographic location
  • Browser type and version, operating system, and device type
  • Pages visited, time spent on pages, and navigation paths
  • Referring website or search terms that led you to our site
  • Date and time of your visit

4: Cookies and Tracking Technologies

Our website uses cookies, web beacons, pixels, and similar tracking technologies to enhance your browsing experience, analyze site traffic, and support our marketing efforts. Cookies are small data files stored on your device that help us recognize you and remember your preferences.

We may use the following types of cookies:

  • Essential Cookies: Required for the website to function properly, including security and accessibility features
  • Analytics Cookies: Help us understand how visitors interact with our website, allowing us to improve content and user experience (e.g., Google Analytics)
  • Marketing Cookies: Used to deliver relevant advertisements and measure the effectiveness of our marketing campaigns (e.g., Meta Pixel, Google Ads)

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries and provide information about our treatment programs
  • To verify your insurance coverage and facilitate the admissions process
  • To provide, coordinate, and manage your treatment and care
  • To communicate with you regarding appointments, aftercare, and follow-up services
  • To improve our website, services, and overall user experience
  • To analyze website traffic and usage patterns
  • To conduct marketing and advertising activities, including retargeting campaigns
  • To comply with legal obligations and regulatory requirements
  • To protect against fraud, unauthorized transactions, and other liability

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

1: Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

2: Legal Requirements

We may disclose your information when required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

3: Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4: With Your Consent

We may share your information with third parties when you have given us your explicit consent to do so.

5: Substance Use Disorder Records

Records relating to substance use disorder treatment are afforded special protections under federal law (42 CFR Part 2). These records cannot be disclosed without your written consent except in limited circumstances permitted by law, such as medical emergencies, qualified audits, or court orders that meet specific legal criteria.

5. HIPAA and 42 CFR Part 2 Compliance

As a healthcare provider, Longhorn Ridge Recovery complies with the Health Insurance Portability and Accountability Act (HIPAA) and the federal regulations governing the confidentiality of substance use disorder patient records (42 CFR Part 2). These laws provide specific protections for your health information and substance use disorder treatment records.

Our HIPAA Notice of Privacy Practices, which describes how your medical information may be used and disclosed, is provided separately to all patients. You may request a copy of this notice at any time by contacting us.

6. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to:

  • Know what personal information we collect, use, and disclose about you
  • Request deletion of your personal information, subject to certain exceptions
  • Opt out of the sale or sharing of your personal information
  • Not be discriminated against for exercising your privacy rights

To exercise your California privacy rights, please contact us using the information provided in the Contact Us section below. Please note that these rights do not apply to Protected Health Information governed by HIPAA or records protected under 42 CFR Part 2.

7. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption of sensitive data in transit, secure server environments, access controls, employee training, and regular security assessments.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your information.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Health records are retained in accordance with HIPAA, 42 CFR Part 2, and applicable California state law retention requirements.

9. Third-Party Links

Our website may contain links to third-party websites, services, or content that are not owned or controlled by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly. If you believe we may have collected information from a child under 13, please contact us immediately.

11. Do Not Track Signals

Some browsers include a Do Not Track (DNT) feature that signals to websites that you do not want your online activity tracked. Because there is no uniform standard for how DNT signals should be interpreted, our website does not currently respond to DNT signals.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Longhorn Ridge Recovery

Website: https://longhornridgerecovery.com

Phone: (707) 675-0900

Location: San Francisco Bay Area, California

Email: privacy@longhornridgerecovery.com

Disclaimer: This Privacy Policy is intended to provide general information about our privacy practices. It does not constitute legal advice and should not be relied upon as such. This policy does not replace our HIPAA Notice of Privacy Practices, which is provided separately to all patients. For questions about your specific rights or how your health information is handled, please contact us directly.